Law Firm Punch Robson Appoints Voice Technologies to Provide Digital Dictation Support

06 September 2010

Digital dictation specialist to deliver technical support to help legal practice boost efficiency and improve accuracy

Voice Technologies has been appointed to provide digital dictation software and technical support to UK Legal 500 law firm Punch Robson to help the business increase productivity and efficiency on a day-to-day basis.

With three offices in the north east of England, Punch Robson specialises in many different areas of law, including Accident and Compensation, Civil Litigation and Family Problems. Having employed WinScribe’s digital dictation software for seven years now, Punch Robson took the decision to appoint Voice Technologies – a Platinum partner to WinScribe – as its new supplier to oversee software upgrades and provide technical assurance to all legal staff.

Chris Caley, IT manager for Punch Robson, says: “As a large law firm with a very high case load, we need access to technology that helps us work as efficiently as possible. Digital dictation is an integral part of our operations and is key in streamlining the processes for transcription and workflow management. With the value the software brings to our business, we needed a supplier that had the necessary expertise to fully support our business requirements and with a wealth of experience in the legal sector, we felt Voice Technologies were best suited.

“WinScribe offers us access to transcribe letters and information across all of our offices and allows solicitors to download dictation back to their secretaries for transcribing while they are out of the office which avoids any backlogs, making maximum use of our resources and decreasing transcription turnaround times.” Chris added: “This process has been further enhanced through the provision of Blackberry dictation, allowing fee-earners to dictate and send on the move”.

Punch Robson is now one of several law firms using Voice Technologies’ services, with others including Hill Dickinson and Hodgkinson’s Solicitors.

Alistair Graham, Sales and Technical Director of Voice Technologies, says: “Punch Robson are already mature users of WinScribe, but were looking for a supplier that was able to offer easily accessible and reliable support and provide a partnership that allows them to see their system develop and provide ongoing efficiency year on year. Our expertise in the legal sector combined with our commitment to quality customer service will allow us to provide Punch Robson with tailored support services, helping them save both time and costs.”

For more information visit www.voicetechnologies.co.uk, call 0114 244 9960 or email enquiries@voicetechnologies.co.uk.