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BigHand for BlackBerry and iPhone Increases Productivity and Reduces Costs for King & Gowdy
18 January 2012
BigHand, the market leading voice productivity technology developer in the global legal and professional services sector has today announced that King & Gowdy Solicitors has upgraded to BigHand digital dictation workflow technology and smartphone Apps.
Replacing the firm’s incumbent standalone dictation system and analogue tapes with BigHand software has enabled King & Gowdy to increase productivity, substantially reduce support costs and improve document turnaround times.
BigHand’s advanced mobility Apps for iPhone, BlackBerry and Android™ smartphones enable fee earners to record dictation or instructions, attach files and instantly submit to secretarial support or speech recognition, from any location. BigHand removes the delays in document production associated with standalone and tape dictation equipment, and helps to improve client service.
Edith Gowdy, Partner at King & Gowdy Solicitors, comments:
‘’Before upgrading to BigHand, partners and fee earners used a combination of standalone and analogue dictation equipment. Support direct from BigHand offers us far greater value and using the software on our smartphones reduces hardware costs, making the price very competitive.
The main issue with standalone systems is that the device needs to be docked for dictations to reach the assistant for transcription. This made it difficult for secretaries to prioritise their work; the backlog of dictations could jump from single to triple digits in a morning! With BigHand fee earners can submit recordings to secretaries instantly from any location, so secretaries have a more manageable flow of dictations to work through.
BigHand for BlackBerry and iPhone has improved our fee earners’ mobile productivity. They can now record and submit a dictation whilst waiting at a station, at court or from home, and it’s transcribed by the time they are next in the office. The ability to attach documents to dictations, rather than emailing them separately, saves even more time. BigHand has completely revolutionised how work is done in our office, improving productivity for both partners and secretaries. It is also incredibly intuitive to use which is an added bonus. We cannot recommend it highly enough.”
